This policy is applicable to all Aged Care Queensland products and services, whether specified on this website, www.acqi.org.au, or otherwise purchased by you.

In purchasing any Products or Services from Aged Care Queensland you agree that you have read, understood and accepted the terms and conditions of this Refund Policy. Do not purchase any Products or Services if you do not accept these Terms.

Deposits and Payments

Deposits for products and services are non-refundable. Final payments for products or services will be refunded only if you are able to clearly and objectively prove that the product or service delivered by Aged Care Queensland does not suit the use for which it was intended, as communicated in writing by you.

Membership

Cancellation of membership must be in writing to the Secretary of ACQ. Cancellation will take effect the day the notice is received. Membership fees are generally non-refundable.

Events

Each fee-for-service event (conference, workshop, seminar, colloquium, presentation etc) has specific cancellation and refund conditions. You should familiarize yourself with the cancellation and refund conditions of a particular event prior to registration as full or partial refunds are only available in limited circumstances and administration fees will apply.

Education Institute

• Courses (Accredited Training) the refund policy for courses is available here
  

• Workshops/Short Courses the refund policy for workshops/short courses is available here

Feedback

If you are not happy with any of our services, please contact Aged Care Queensland in writing, and we will endeavour to provide you with a satisfactory outcome.

Refund

Written requests for refunds should be sent to:

Corporate Services Manager

6 Pavilions Close Jindalee Qld 4074

Refund will be by credit card, cheque or direct deposit only at Aged Care Queensland's sole discretion and will be made within 30 days from receipt of written request.

This policy may be changed from time to time in Aged Care Queensland's sole discretion and without any prior notice or liability to you or any other person. New versions of this Policy will be updated so please check back for updates. If you have any question please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it